Contact in Case of Emergency
How to Reach the Emergency Service
Please note that the emergency service offers assistance only to German citizens needing immediate assistance or if you are calling on behalf of a German citizen who requires immediate assistance. It does not have access to files and can neither provide information on the status of passport or visa applications nor answer general inquiries.
In case of an emergency involving a German citizen in please call +1-202-298-4000.
Passport and Visa Applications
Please note that the emergency service does not have access to files and cannot provide information on the status of passport or visa applications.
Lost or Stolen Credit Cards
If your credit or debit cards are lost or stolen, please have them reported to the issuing credit card company or bank.
| EC-Bankkarten | +49-69-740-987 |
| Visa | +1-800-336-8472 +1-800-847-2911 |
| Eurocard/Mastercard | +1-800-826-2181 |
| American Express | +1-800-528-4800 |
