Please note this emergency service offers assistance only to German citizens needing immediate assistance or if you are calling on behalf of a German citizen who requires immediate assistance. It does not have access to files and can not provide information on the status of passport or visa applications nor answer general inquiries.
Please find some basic emergency information below:
Money lost or stolen?
Please contact the following to find out how to get an immediate money transfer from Germany:
To make a collect call to Germany:
Dial 1-800-292-0049 to reach the German Telekom in Frankfurt. Supply them with your name and the number you wish to reach.
See below for further information for German citizens traveling abroad in case of an emergency (information in German only):
Bürgerservice des Auswärtigen Amts
Der Bürgerservice ist wie folgt aus dem Ausland erreichbar: